Privacy Policy

TotalPneu, located at Harderwijkerweg 145 3852 AB Ermelo Nederland, is responsible for the processing of personal data as shown in this privacy statement.

Contact information:

Harderwijkerweg 145 3852 AB Ermelo Netherlands

TotalPneu Data Protection Officer can be reached by

Personal data that we process

TotalPneu processes your personal data by using our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:- First and last name- Gender- Phone number- Email address- Details about your activities on our website- Details about your browsing behaviour across different websites (for example, because this company is part of an advertising network)- List of customer contact details via an app- Bank account number

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data on website visitors under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify that a visitor is over 16. We therefore advise parents to be involved in their children’s online activities in order to prevent data about children being collected without parental consent. If you are satisfied that we have collected personal information about a minor without that consent, please contact us through, we will delete this information.

For what purpose and on the basis of what basis we process personal data

TotalPneu processes your personal data for the following purposes:- Handling your payment- Sending our newsletter and/or advertising leaflet- To be able to call or email you if necessary to perform our services- Inform you about changes to our services and products- To get goods and services at you deliver- TotalPneu analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.- TotalPneu also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

Automated decision-making

TotalPneu does not make decisions based on automated processing on matters that can have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without a human being (for example, an employee of TotalPneu) in between. TotalPneu uses the following computer programs or systems:

How long we keep personal data

TotalPneu does not keep your personal data for longer than is strictly necessary in order to achieve the goals for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Sharing personal data with third parties

TotalPneu shares your personal data with various third parties if this is necessary to carry out the contract and to comply with any legal obligation. With companies that process your data in our assignment, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. TotalPneu remains responsible for these processing operations. In addition, TotalPneu provides your personal data to other third parties. We only do this with your explicit permission.

Cookies, or similar techniques, that we use

TotalPneu uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on the first visit to this website. TotalPneu uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to be able to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements. On your first visit to our website, we have already informed you about these cookies and requested permission to place them. You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings. Cookies are also placed by third parties. These include advertisers and/or the social media companies. Below an overview: Googly Analytics Function: Analytical cookie that measures website visit Retention period: 2 years

View, modify, or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to revoke your possible consent for the data processing or to object to the processing of your personal data by TotalPneu and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organisation you have mentioned. You may send a request for access, correction, deletion, data isocation of your personal data or request to withdraw your consent or object to the processing of your personal data to To be sure that the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security number. This is to protect your privacy. We will respond as soon as possible, but within four weeks, at your request. TotalPneu would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:

How we protect personal data

TotalPneu takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not secure or there are indications of abuse, please contact our customer service or